Refund policy
Return & Refund Policy
At Mobify Zone, customer satisfaction is our top priority 💖
If you are not completely satisfied with your purchase, we’re here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- Proof of purchase or receipt is required.
To start a return request, contact us at:
📧 mobifyzoneofficial@gmail.com
Please note that returns must be approved before sending the product back.
Return Address
📍 [Gulshan e Iqbal Colony Arifwala]
Damaged or Wrong Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or wrong item, contact us immediately so we can resolve the issue as quickly as possible.
📧 mobifyzoneofficial@gmail.com
Non-Returnable Items
Certain items cannot be returned, including:
- Personal care products
- Customized or personalized products
- Sale items
- Gift cards
- Hazardous materials or flammable products
If you have questions regarding your item, feel free to contact us before placing your order.
Exchanges
If you wish to exchange an item, the fastest method is:
- Request a return for the current item.
- Once approved, place a new order for the desired product.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
The item must remain unused, in original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be processed to your original payment method.
- It may take up to 10 business days for the refund to appear in your account depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us:
📧 mobifyzoneofficial@gmail.com
Contact Us
For any questions regarding returns, refunds, or exchanges, contact us anytime: